Cancellation, Returns, and Exchanges

Return, exchange, and complaint form

1. Withdrawal

You have the right to withdraw from the purchased goods within 14 (fourteen) days without giving any reason. The cancellation deadline is fourteen days from the date you or a third party appointed by you (other than the carrier) received the goods. To exercise your right of withdrawal, you must notify us by a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from your purchase contract.

Company contacts:

Bultex 99 EOOD

Karlovsko Shose St. No. 8

4000 Plovdiv

Phone: 00 359 32 909799

Fax: 00 359 32 909709

Email: sales@stenso.net

To meet the cancellation deadline, it is sufficient to send us a message exercising the right of cancellation before the cancellation period expires. You may use the attached cancellation form, although this is not mandatory.

Exceptions to the right of cancellation: The right of withdrawal does not apply to contracts for the supply of goods that are not pre-manufactured and for the production of which individual requirements or specifications from the consumer are decisive, or which are clearly tailored and made according to the personal requirements of the consumer (e.g., emblem, embroidery, company trademarks, screen printing, etc.), as well as contracts for the supply of sealed goods that are not suitable for return for health or hygiene reasons if their packaging has been removed or damaged upon receipt (respiratory protection filters, etc.).

Consequences of withdrawal: If you validly withdraw from the contract, we will refund you without undue delay the payments we have received from you and no later than fourteen days from the date we receive the notice of cancellation of this contract, using the same payment method you used. We may refund the amount after the goods under the contract have been returned to us. You must return the goods to the address Bultex 99 EOOD, Karlovsko Shose St. No. 8, 4000 Plovdiv, Phone: 0035932909799 by courier or in person without undue delay and in any case no later than fourteen days from the date you notified us of the cancellation of this contract. The deadline for payment will be met if the goods are sent before the end of the fourteen-day period. The goods you return must be in the commercial condition in which you received them, not visibly worn, without stains or tears. The products must have original and intact labels, in the original packaging containing the product code. It is recommended that the shipment also include a copy of the invoice for faster and more accurate processing of your cancellation request.

2. Exchange

2.1 If there is a discrepancy between the ordered and delivered goods that could not be detected at the time of delivery, the customer may request the delivered goods to be replaced with those corresponding to their order within 14 days of receipt. To do this, the customer must contact a STENSO operator at 032 909799.

2.2 If the customer has received the ordered item but wants to exchange it, they must return the goods in the original packaging and pay for the courier service both ways (for returning the item and for delivering the new one).

 3. Complaint

In case of a factory defect detected immediately upon receipt of the product in the presence of the courier, please call 0889860889 or 032909799 immediately.

In case of transport damage, please exercise your right to complaint as described below. If you find a factory defect or malfunction not caused by improper use, please file a complaint at our e-mail: sales@stenso.net. Each case will be reviewed individually. You will receive feedback at the email address or phone number you provided.

Any goods that do not match the customer's order are subject to complaint. In case of obvious discrepancy between the received goods and the order, please contact us immediately at the following phone numbers: 032 909 799, GSM: 0889 860 889. The discrepancy is checked by comparing the product name in the order with the product name received by the customer. If such an error is found, the customer returns the product at the expense of "Bultex 99" Ltd., and the correct product is sent at the expense of "Bultex 99" Ltd.

If upon receipt the goods have damaged or torn packaging, the complaint will only be accepted in the presence of the courier at the time of receipt. In this case, immediately call the numbers 032 909 799, GSM: 0889 860 889. The complaint is confirmed by a note in the consignment note by the recipient at the time of receipt of the shipment.

When filing a complaint within 14 (fourteen) days of purchase, complying with all store conditions and all applicable legal provisions, the customer may claim a refund of the paid amount, exchange the goods for another, or a discount on the purchased product. A complaint is not valid for a person who is a third party receiving the shipment and is not the primary payer.

 COMPLAINT SERVICE:

To validate the warranty, you must have the receipt attached to the product's warranty card. In case of a problem or defect described in the warranty terms, you should contact us by e-mail at sales@stenso.net or by phone at 032 909 799, GSM: 0889 860 889.

 After accepting the complaint as justified, "Bultex 99" Ltd. notifies the customer by phone or e-mail and takes the following actions to service the complaint:

Sends the customer a new product of the same type at its own expense if the same product cannot be provided, offers an option to choose another product of the same value if the same product cannot be provided, and "Bultex 99" Ltd. refunds the customer within the legally prescribed period.

If the submitted complaint is rejected, "Bultex 99" Ltd. notifies the customer of its decision at the phone number or e-mail address provided by the customer. If the customer requests the return of the complained product, it will be sent to the customer in a convenient way, with the costs of receipt borne by the customer.

If within 30 (thirty) days after notification of the decision, the customer does not claim their goods, "Bultex 99" Ltd. reserves the right to dispose of the goods as it sees fit and owes no amounts either for the value of the products or for the expenses incurred for them to the original holder.

If their rights are violated, the Customer may report to the Consumer Protection Commission electronically or in person at its regional centers.